M
01 / quality
Mara Okafor
head of quality · they call her the opener
Her tape dispenser has a name. It's Betty. Nobody named it but her, and nobody is allowed to borrow it.
“If I wouldn't send it to my sister, it doesn't leave this table.”
about us · a field guide to the part you never see
We openevery box.On purpose.
Trust Dropship sources from verified factories, inspects the parcel, and ships it to your customer in 50+ countries. Your name goes on the outside. Our fingerprints are on the inside.
Come see the table
opened · counted · photographed · repacked
01 / the short version
Most companies would rather you never saw the inside of the box. We built a company around looking into it.
Dropshipping has a trust problem, and it isn’t really about shipping. It’s about not knowing. You can’t fly to the factory, you can’t open three hundred parcels a week, and you definitely can’t be in the room when your customer is.
So we put someone in the room. Every parcel that leaves us has been opened, counted, photographed and repacked by a person who puts their name to it. Then we send you the photo — not a catalogue render, not a promise. The actual thing, on the actual table.
- opened
- counted
- photographed
- repacked
the part of the job nobody puts in a brochure
02 / the masking tape
The first rule was written on masking tape.
It started with a parcel that held eleven of something that should have been twelve. Nobody noticed until the customer did. Nobody enjoyed that email.
The next morning someone tore off a strip of masking tape, wrote a sentence on it in marker, and stuck it above the packing table.
“Count it like it’s yours.”
We’ve moved tables twice since then. The tape has been replaced four times, once because somebody spilled coffee on it. The rule hasn’t moved at all.
03 / the crew
Four people who take the parcel personally.
We’re a sourcing and fulfillment team, which sounds like a department and feels more like a group chat that never quite sleeps. Here’s who argues about your order.
R
02 / sourcing
Ravi Menon
sourcing lead · six hours, allegedly
Answers quotes at hours that are rude in every time zone. Owns a spreadsheet called DO_NOT_TOUCH_v7_FINAL.
“A fast no is worth more than a slow maybe.”
I
03 / photo evidence
Ines Duarte
inspection photography · the witness
Once re-shot a single ceramic mug eleven times because the light was, in her words, “being unkind”. The twelfth was perfect.
“The photo is the promise. Everything else is admin.”
O
04 / logistics
Ollie Nakamura
routes & carriers · the route nerd
Knows which line sulks when it rains in Manchester. Collects tracking screenshots the way other people collect fridge magnets.
“‘Shipped’ is a verb, not a wish.”
04 / field notes
Three ordinary days we’re in business for.
The small problems independent sellers actually write to us about at midnight — and how the parcel on the table is where they get solved.
01
Lisbon, Portugal
home fragrance · Shopify · 09:14, a Thursday
home fragrance · Shopify · 09:14, a Thursday
The candles were for a wedding.
Sofia runs a two-person candle shop from her kitchen table. In April she sold forty tins to a woman whose daughter was getting married in June. Her previous supplier had sent dented tins once before, and she still had that email from the bride's mother saved in a folder she did not enjoy opening.
So she asked the obvious question: can I see them first? We photographed all forty on the inspection table. Two had scuffed lids. She asked for a reshoot, we replaced them, and she approved the rest herself before anything was taped shut.
“I slept for the first time all week.” She wasn't buying shipping. She was buying the ability to put her phone down.
02
Toronto, Canada
Amazon FBA · 23:47, a Sunday
Amazon FBA · 23:47, a Sunday
The quote that arrived before the coffee.
Daniel has a day job, two kids, and a store he runs between 21:30 and whatever time bedtime finally wins. He sent a sourcing request at 23:47 on a Sunday, mostly to get it out of his head. He expected an answer on Tuesday. He had already made peace with Tuesday.
At 05:10 there was a quote, a factory price, and a photograph of the actual sample on a slightly scratched grey table. Three hours and twenty-three minutes, in case he ever wants to be precise about it. He does.
“It felt like somebody else was awake for my business.” That's the whole sub-six-hour thing, minus the slide deck.
03
Manchester, United Kingdom
WooCommerce + marketplace · one very boring parcel
WooCommerce + marketplace · one very boring parcel
One sock.
Priya sells a three-piece set. One parcel left the inspection table with two pieces in it. The count sheet said three. Somebody opened it again, found the missing piece hiding under a layer of paper, took a new photo, and repacked the whole thing properly.
Four minutes. No ticket, no escalation, no apology email, no review that never happened. Nothing happened at all, which is exactly the service.
Her reply to the photo: “this is the most boring email I've ever loved.”
between the lines
Nobody writes a review about the parcel that arrived exactly right. We collect those anyway.
05 / how we work
01/ 04
Opened
Every parcel · every time · before it leaves us. This is the whole idea — the rest is software.
Opened
The parcel is opened on the inspection table. Not a spot check, not a random sample. Your parcel — the one with your customer's name on the outside.
evidence / one parcel, one pair of hands
Counted
Every unit is counted against the order line. Sets stay sets. A missing sock is four minutes at our table and a one-star review at the other end.
evidence / count sheet, per SKU
Photographed
Clear, properly lit photos of what is actually going into the box. Yours to keep, yours to forward, yours to argue with.
evidence / HD photo verification
Repacked
Fresh tape, a tidy box, the label straight. Then DHL, FedEx, UPS or a dedicated line — with tracking you can watch instead of wonder about.
evidence / tracking on every order
06 / the bits we can measure
500+
verified suppliers with transaction records
50+
countries served with tracked shipping
99.5%
on-time shipment rate
<6h
average quote turnaround
verified review
“Switched from manual sourcing to Trust Dropship — saved 12 hours per week. Quotes come back in under 6 hours.”
Marcus T. · Amazon FBA seller, USA
07 / how we are to work with
01
We reply like people.
No ticket number, no “your enquiry is important to us”. A name, an answer, and a time you can hold us to.
02
We send photos you didn't ask for.
Because the only thing worse than a surprise is finding out about it from your customer.
03
We'd rather lose an order than guess.
If a factory can't show its records and quality ratings, we don't put it in front of you. Simple as that.
08 / over to you
Your customer will never learn our name. That’s how we know we did it right.
You built the store. We’ll look after the bit with the tape on it.
p.s. We really do answer at odd hours. Please don’t test this at 3 a.m. Actually — do.